Understanding the "Awaiting Approval" Stage

1. What does "Awaiting Approval" mean?

When your order status displays "Awaiting Approval," it means your digital code purchase is undergoing a manual review process. This step is taken to ensure the security and authenticity of every order. However, it's worth noting that this process is applied to only about 1% of digital transactions. The vast majority, or 99% of transactions, are automatically approved, with codes dispatched immediately.

2. Why is my order being manually checked?

We are committed to providing a safe and secure shopping experience for our customers. Manual checks help us prevent fraudulent transactions, protect our customers, and maintain the integrity of our digital codes.

3. How long will my order be in the "Awaiting Approval" stage?

While we aim to process orders swiftly, the review can range from a few minutes up to a few hours at most. We truly appreciate your patience and assure you we're doing our utmost to hasten the process.

4. What about my payment during this process?

During the "Awaiting Approval" stage, your payment is held in an "authorized" state. This means the funds are reserved, but they have not been captured or taken from your account yet.

5. What happens after my order is approved?

Once the review is complete and your order is approved, you'll receive your digital code via the email you provided during the checkout process.

6. What if my order isn't approved?

In the uncommon event that an order is not approved, the order will be canceled. The payment, which is currently in an "authorized" state, will not be captured. Instead, the authorization will be removed, effectively reversing the payment. 

7. Can I expedite the approval process?

We understand the excitement of diving into a new game! While we can't expedite the manual check, rest assured we're working diligently to review and approve orders promptly.

8. Who can I contact if I have questions about my order?

If you have any concerns or questions about your order, please reach out to our customer support team. We're here to assist you.

Note: Your trust is paramount to us. The "Awaiting Approval" stage is one of the measures we've instituted to ensure every transaction on our platform is legitimate and secure. We appreciate your understanding and patience.

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